Terms of use

Last updated: 7 October 2026

In short: Monize helps you organise your money; it doesn't give regulated financial advice. You own your information and can delete it any time. Paid plans renew until you cancel, and you can cancel online at any time.

1. About these terms

These terms are an agreement between you and Monize (Pty) Ltd for your use of Monize, including the web app at portal.monize.co.za and our mobile apps. By creating an account or using Monize you accept these terms and our Privacy policy. Nothing in these terms limits your rights under the Consumer Protection Act, 2008 (CPA) or the Electronic Communications and Transactions Act, 2002 (ECT Act). Where a clause limits our responsibility or places a risk or obligation on you, we've tried to make it clear and plain.

2. Who we are

As required by section 43 of the ECT Act:

Company

Monize (Pty) Ltd, a private company registered in South Africa

Registration number

2021/347449/07

Registered address

173 Oxford Road, Rosebank, South Africa

Directors

D Sure

Phone

011 476 6560

Website

portal.monize.co.za

Information Officer

D Sure, compliance@monize.co.za

We are not an authorised financial services provider under the Financial Advisory and Intermediary Services Act, 2002 (FAIS), and we are not a bank.

3. Your account

• You must be 18 or older and able to enter into a binding agreement.
• Your account is for you personally. Keep your sign-in method secure; you're responsible for activity on your account unless it results from our failure.
• Give accurate information and tell us at compliance@monize.co.za if you think your account has been misused.

4. The service

Monize lets you record and import your accounts and transactions, categorise spending, set budgets and goals, see forecasts and your net worth and, on some plans, chat with the Monize Assistant.

• Monize relies on the information you add and the statements you import. Categories suggested by rules or by Claude, and figures such as forecasts and exchange-rate conversions, are estimates and may be wrong. Please check anything you rely on.
• Exchange rates come from third-party sources, are indicative only and are not rates at which you can trade.
• Monize does not move money, make payments or connect to your bank.
• We may add, change or remove features. If a change materially reduces what a paid plan includes, we'll tell you in advance, and you may cancel and receive a pro-rata refund for the unused period.

5. Not financial advice

Monize, including the Monize Assistant, provides general information and tools to help you understand and organise your own finances. It does not provide financial advice or intermediary services as defined in FAIS, and nothing in Monize is a recommendation to buy, sell or hold any financial product. The assistant's replies are generated by AI, may contain mistakes, and do not consider every aspect of your circumstances. For decisions about investments, retirement products, insurance, tax or debt restructuring, consult an authorised financial services provider, a registered tax practitioner or a registered debt counsellor.

6. Your information

You own the information you add to Monize. You give us permission to store, process and display it only to provide Monize to you, as described in our Privacy policy. You confirm that you're entitled to upload any statements you import. You can export your transactions and accounts and delete your account at any time.

7. Plans and payments

• Monize offers a free plan and paid plans. The features, limits (such as number of accounts and Claude or assistant messages) and prices of each plan are shown in the app before you subscribe and form part of these terms.
• Prices are in South African rand and Monize (Pty) Ltd is not currently registered for VAT, so no VAT is charged.
• Payments are processed securely by Paystack. By subscribing you authorise recurring charges to your chosen payment method at the start of each monthly or yearly period until you cancel.
• If a payment fails, we'll let you know and you can update your card through Manage subscription. If it isn't resolved, your account moves to the free plan; your information is kept.
• We may change prices with at least 30 days' notice. The new price applies from your next renewal, and you may cancel before then.
• Plans bought in our mobile apps through Apple or Google are billed and managed by the relevant app store under its terms.

8. Cancelling and refunds

• Cancel any time in Monize under Settings > See plans > Manage subscription. You keep your plan until the end of the period you've paid for, and you won't be charged again.
• Cooling-off: under section 44 of the ECT Act you may cancel a new subscription within 7 days of subscribing, without reason or penalty. We will refund the amount paid within 30 days. To do so, email compliance@monize.co.za.
• Fixed-term yearly plans: where the CPA applies, you may cancel on 20 business days' notice, and we may charge a reasonable cancellation fee allowed by the CPA.
• Apart from the above, payments for periods already started are not refundable, unless we've failed to provide the service or the law requires a refund.

9. Vouchers and discount codes

• Vouchers give access to a plan for the period stated. Discount codes reduce the price of the plans and billing periods stated, for the first payment or every payment as described when you apply the code.
• Each code can be used once per person, may have an expiry date and a limited number of uses, cannot be exchanged for cash, and cannot be combined with other codes unless we say so.
• When a voucher ends, your account moves to the free plan unless you subscribe.
• We may refuse or cancel codes obtained or used fraudulently or in breach of these terms.

10. Acceptable use

You agree not to: use Monize for anyone else's finances without their permission; upload unlawful content or anything you're not entitled to share; try to access other people's data or our systems without authorisation; interfere with, overload, scrape or reverse engineer Monize; misuse Claude or the assistant, including trying to get around plan limits; or use Monize for any unlawful purpose, including fraud or money laundering. We may suspend accounts that break these rules, and will tell you why unless the law prevents us.

11. Third-party services

Monize relies on third parties, including Google (sign-in and hosting), Apple, Anthropic (Claude), Paystack, SendGrid and exchange-rate providers. Their services are subject to their own terms. We choose them carefully but aren't responsible for their failures, except to the extent we caused or could reasonably have prevented the loss.

12. Intellectual property

Monize, its software, design and content belong to Monize (Pty) Ltd or its licensors. We give you a personal, non-transferable right to use Monize under these terms. Bank and provider names and logos belong to their owners, are used with permission or for identification only, and don't imply endorsement.

13. Liability

• We'll provide Monize with reasonable care and skill. We can't promise it will always be available or error-free.
• To the extent the law allows, we are not liable for indirect or consequential loss, or for losses from decisions you make based on information in Monize, including the assistant's replies.
• To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim arose.
• Nothing in these terms excludes or limits liability for gross negligence, fraud or wilful misconduct, or any liability that cannot be limited under the CPA or other law.

14. Ending your account

You can delete your account at any time in Settings > Delete my account; this permanently deletes your Monize data as described in our Privacy policy. We may suspend or close an account for a material breach of these terms that isn't fixed within a reasonable time after we've told you about it, or immediately where needed to prevent fraud or harm. If we close Monize entirely, we'll give at least 30 days' notice, time to export your data, and a pro-rata refund of prepaid fees.

15. Changes to these terms

We may update these terms. We'll post the new version here and, for material changes, tell you in the app or by email at least 30 days before they apply. If you don't agree, you may cancel before the change takes effect.

16. Complaints and governing law

If something goes wrong, contact us first at compliance@monize.co.za. We'll acknowledge your complaint within 5 business days and aim to resolve it within 20 business days. You may also approach the National Consumer Commission, a consumer court, or the Information Regulator for privacy matters. These terms are governed by the laws of the Republic of South Africa, and South African courts have jurisdiction.

17. Contact

Monize (Pty) Ltd · 173 Oxford Road, Rosebank, South Africa · 011 476 6560 · compliance@monize.co.za